Cardigan and trousers set with horse motif

SHIPMENTS

Order Processing Time
At Mikaanika, we carefully prepare each order to ensure a fast and efficient service.

• Orders are processed within 10 business days from confirmation.
• Once shipped, you will receive an email with a tracking code so you can monitor your package in real-time.

EUROPEAN SHIPPING COSTS AND DELIVERY TIMES

EXCHANGE – AVAILABLE ONLY FOR EUROPEAN COUNTRIES!

If you need to change the size, color, or model, or if your item has an issue, you can now request an exchange completely free of charge!

How does it work?

1. Request the exchange directly from your account on our website.
2. We take care of everything! A courier will deliver your new item directly to your home.
3. Easy exchange: When the courier arrives, simply hand over the item to be returned, and they will send it back to us.

This service is only available for European countries.

Non-European customers must return items at their own expense (see below).

RETURNS – RULES & DEADLINES

If you are not completely satisfied with your purchase, you can return it by following these simple steps.

Return Request & Deadlines

• You must request a return within 5 days from the date of delivery.
• Once the request is approved, the item must be shipped back within 15 days from the delivery date.
• Items must be unworn, undamaged, and returned in their original packaging.
• Returns must include the original receipt:
  - If you received a paper receipt, it must be included in the package.
  - If you have an electronic receipt, you do not need to print it.

Return Process for European Countries

1. Log into your Personal Account on our website and submit your return request.
2. Prepare your package and ensure the item is in its original condition.
3. Ship your return to the address below.

European customers must send their returns to the indicated address at their own expense unless they opt for an exchange (see above).

Return Process for Non-European Countries

• Customers outside Europe must return the item at their own expense to the address below.
• Customs fees and return shipping costs are the responsibility of the customer.

Return Address

Natali@ Srl
Circonvallazione delle Merci, 7
Blocco 22 bis Centergross
40050 Funo di Argelato (BO), Italy

CHOOSE A CREDIT NOTE & ENJOY FREE RETURN SHIPPING!

With a credit note:

• Return shipping is free—we take care of the cost!
• No expiration date—use your store credit whenever you want!
• Priority access to the latest and most requested items!

If you prefer a refund to your original payment method, return shipping costs will be at your expense.

For any further assistance, our customer service team is available at info@mikaanika.com.